1. My ID card won't open the door, my password doesn't work, I can't log on...
Make sure that your user name is the same as your e-mail account user name and your password follows the requirements as instructed on the home page (unless you have changed it). If you are still having a problem, try switching computers or contacting one of the lab assistants.

To be able to open the door with your ID card, you must be an AE student. Be sure to swipe the card the correct way, with the magnetic strip on the right. If this doesn't solve the problem, contact one of the lab assistants. Access to various rooms depends on your semester standing. First and second year students only have access to 307 and 308 Sackett. Each year, students gain access to more rooms.

2. When can I use the computer labs?
The computer labs are open when the building is open. If the doors of Sackett are locked, you can use your id card at the Northwest entrance. Check the lab schedule to see when labs are reserved for classes.

3. Where are the zip drives and scanners?
In 307, the zip drives are located at the following computers: 48, 50, 52, 54, 56, 58, 59 and 61. The scanner is attached to computer 58. In 308, the zip drives are located at the following computers: 3, 4, 5, 24 and 25. There is no scanner in 308.

Printing:

1. How much can I print before I am charged?
Each student is given a certain credit to their printing balance, which varies by year. First year through fourth year students receive $20. Fifth year students and graduate students receive $40. How much you are charged for printing depends on the printer you use. Black and white printers usually cost $0.10 per page, while color printers generally cost $0.50 per page. Large scale plotters charge $0.50 per square foot. You can add money from 8:30am - 4:30 pm Monday through Friday at the engineering copy center located on the first floor of Engineering Unit A. To check your printer balance, run the Printer Balance software.

2. The printer is out of paper, ink, or has a problem...
Contact one of the lab assistants.

Lost and Found:

1. I left something in the computer lab, where can I look for it?
There is a lost and found bin in the front of 307 Sackett. It is not a good idea to bring expensive software or periphals to the computer labs. If they are lost, there is no guarantee they will be found in the lost and found bin.

Software/Hardware:

1. Is my personal computer fast enough to run any of the software used in the lab?
Check the software-hardware page to view minimum system requirements for programs used in the lab.

Personal space:

1. How much space do I have on my personal profile (P drive)?
Your personal storage space depends on your year:

First year: 100MB
Second year: 400MB
Third year: 600MB
Fourth year: 800MB
Fifth year: 1 GB
Grad students: 1 GB

You will receive notifications when your personal storage space is filled to 50% capacity, 80% capacity and 90% capacity. Lockout will occur at 100% capacity (you can delete files but not save). The P drive is wiped clean at the end of every semester.